Carbis Cabs Frequently asked questions

faq
Cost

FAQ 1:

HOW MUCH IS IT TO…?

Carbis Cabs prices depend on distance and time as well as the pick up point.

For example if we have to travel 5 miles to take you 1 mile then our price will reflect that.

We are frequently asked questions about prices prices so please see our prices page for more info.


Are we there yet

FAQ 2:

HOW LONG SHOULD I ALLOW FOR MY JOURNEY?

Journey times vary of course but if you are travelling from the North Cornwall coast i.e. Rock, Padstow, Polzeath etc to Bodmin Parkway then I always tell my customers to allow at least 1 hour for your travel.

On average the time from Polzeath to Bodmin Parkway is around 35 mins but i would rather you got there early than miss the train.

Tractors, caravans, accidents and road works can all impact the journey time and who knows I might get a puncture.


Dogs

FAQ 3:

CAN I TAKE MY DOG?


Yes of course you can, however please let us know when you book as I might need to call upon other drivers in the town to help out during busy spells and not all drivers like having animals in the car.

Guide/assistance dogs will always be allowed without exception!

Card Payemnts

FAQ 4:

DO YOU TAKE CARD PAYMENTS?


Yes absolutely we do. We can accept most forms of card payment including contactless, Android, Apple, Google and Samsung pay providers.

Our preferred card handler is SumUp and your statement will show Carbis Cabs/SumUp as the payment.


Max 4 passengers

FAQ 5:

DO YOU CARRY MORE THAN 4 PASSENGERS?

No sorry we don’t. We have found that the need to carry 5 or more is very rare and just doesn’t make economic sense to run around in a minibus for the odd occasion that might require a multi seat vehicle.


Hackney Carriage

Q 6:

ARE YOU A HACKNEY CARRIAGE OR MINI CAB?

We are a licenced Hackney Carriage operator, licenced to operate in North Cornwall.

Our prices are generally less than the meter (when pre-booked online) and similar to private hire/Uber type companies.


Delayed

Q 7:

WHAT IF MY TRAIN/PLANE IS LATE?

If we are collecting you from the airport or train station we always keep any eye on the arrival time.

This is to ensure that we still collect you on time and so that our driver is not hanging around waiting for any delayed transport.


Who

Q 8:

HOW WILL I IDENTIFY WHICH TAXI IS COLLECTING ME?

We normally use a meet and greet name board at ports and stations so our customers can find us easily.

Carbis Cabs taxis are also sign written so we are easily spotted.

If however you miss me on the platform or i am not collecting you from a station or port, then my car

is a red Toyota estate with my business logo on the doors.


Max four Passengers

Q 9:

THERE ARE 4 ADULTS AND ONE SMALL CHILD IS THIS OK?

No sorry we are only licenced and insured for four passengers, children no matter how young still count as 1 passenger.

See FAQ 5.


Cancellation

Q 10:

DO YOU CHARGE FOR CANCELLATIONS?

No not normally, there are some exceptions however.

For example for extra long journeys to say Heathrow or Gatwick or other long distance jobs we would require a deposit.

Or if your collection point is a long way away we would require full payment up front before we come to collect you.

Then if you cancel once we have started our journey the upfront payment would normally be forfeit as some journeys can take a full day and other work may have been turned away to accommodate you.


Not 24 hrs

Q 11:

WHAT HOURS DO YOU OPERATE?

We operate a daytime service normally between the hours of 8am and 6pm, Mon-Sat however advanced bookings can be taken for trips outside these times and for Sundays (at least 24 hours notice required). We do not work late nights or early mornings and our latest booking would normally be around 9pm if it is to/from Bodmin Parkway.

Any more Questions?

Please feel free to contact us for any more questions that haven’t been asked here.

If we can think of anything else we will post them here.

Thanks for reading our FAQ page and for using Carbis Cabs Bodmin Taxi Service.




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